Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 2-7 business days to arrive. Overseas deliveries can take anywhere from 5-15 days. Delivery details will be provided in your confirmation email.

We are sorry to hear your item is damaged.
If your item has been delivered damaged, please get in touch with us so we can help you. When contacting us, please try to have your order details to hand so we can help you more easily.

Sorry, your order has been cancelled.

If the item(s) you've ordered are out of stock at the time of packing your order, we need to cancel it. An order will also be cancelled if the delivery address details are missing. We will send an email out to confirm the cancellation, and that you have not been charged.

We're sorry to hear there is a problem with your order/item.

Please, contact us. When contacting us, please let us know full details of which part is incomplete/missing or wrong so that we can better understand the problem and help you further.

We’re sorry to hear there are issues with your order.

Please contact us with full details of the item so we can help you. When contacting us, please also provide a clear image showing the fault.

You can contact us through our contact page! We will be happy to assist you.

Contact us

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

You can find your tracking details for each of your parcels online in your order history.

We'll also keep you updated about your deliveries by email. Our dispatch email will include your unique tracking number for your order. Please check your junk folder, if you haven't got the email.
Standard Delivery takes two (2) to seven (7) days for UK and EU.

If you're concerned your parcel is taking a while to progress further, we'd recommend you check your order details first, as your order may still be within the expected delivery timescales. Your estimated delivery date will be shown on your emails for this order.

Otherwise, if your order is taking longer than you've been advised and your order has not progressed, please get in touch with us so we can help you further.

For most deliveries, the carriers will give you advanced notice, keeping you updated as your parcel makes its way to you. When delivering any of our items, if you're not in the courier will usually attempt to leave the parcel with a neighbour or in a secure location, and they'll let you know (by email or leaving a card through your post box). If there is nowhere safe to leave your parcel, they'll let you know they've attempted delivery & will try again, usually on the next day.

If the order has already been handed to the courier, you can contact personally with your local courier to redirect your shipment to your desired address.

We're sorry to hear that your parcel is being returned to us. The carrier will attempt to deliver your order several times, however, sometimes there might be a problem locating or accessing the delivery address stopping the delivery driver from delivering your parcel. In these cases, the parcel will be returned to us.

Occasionally, orders can be damaged whilst in transit and can't be delivered. This could also result in your parcel being returned.

When an order is returned to us by the carrier, we can't re-direct the parcel, so the order will be refunded to the same method used to make the payment. If you still want the order, you will need to place a new order.

Once you've placed your order, we will send you an order confirmation email detailing what you bought, including the costs and expected delivery information.

We will also email you when the order has been processed and your tracking details, so you can keep an eye on the shipment.

If you aren't receiving emails from us, please check your junk folder and add us to your safe list.

To return items ordered from MAKEDA Botanics they must have not been used. They must be in their original packaging, with all labels/tags attached.
If your item is faulty or incorrect, please contact us ahead of making a return.
On the outside of your parcel, address your return to the correct returns address.

Please return goods for the UK- Huboo Returns, Unit 2 More Plus Central Park, Hudson Ave, Severn Beach, BS35 4EL.
Please return goods for the EU- Huboo Returns, Unit 3, Calle de Cerceda 20, Madrid, 28052

Send your parcel pack using your preferred carrier or postal service - please note, postage will be payable. We do not offer a free returns service for unwanted items.

For peace of mind, we encourage you to keep a receipt as proof of your return.

Please allow 14 days from the date of return for this to be credited back to your original payment method.

We try and process all returns as quickly as possible for you to get your refund, but please give us 5-7 business days to process your return. You should receive a confirmation email when this is done. At certain times of the year, the process time will be longer, like around Christmas and public holidays.