DELIVERY TERMS
SHIPPING METHODS
We offer several shipping methods to accommodate your needs and preferences. The available shipping options will be presented to you during the checkout process.
SHIPPING COSTS
Shipping costs are calculated based on the selected shipping method, the weight and dimensions of the items in your order, and your delivery address. The exact shipping cost will be displayed at checkout before you complete your purchase.
DELIVERY TIMEFRAMES
Estimated delivery times vary depending on the shipping method selected and your delivery address. Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to factors beyond our control, such as weather conditions or carrier delays.
ORDER PROCESSING TIME
Orders are typically processed and shipped within 1-3 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
DELIVERY TIMEFRAMES BY SHIPPING METHOD
- Standard Delivery UK: Estimated delivery within 2-4 business days after dispatch.
- Standard Delivery EU: Estimated delivery within 2-7 business days after dispatch.
INTERNATIONAL SHIPPING
We offer international shipping to select countries outside the UK and EU. International shipping costs and delivery timeframes vary depending on the destination country and selected shipping method. Please note that customs duties, taxes, and import fees may apply to international orders, and these are the responsibility of the recipient.
- Standard International Shipping: Estimated delivery within 5-15 business days after dispatch.
ORDER TRACKING
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery online through our website or the carrier's website.
DELIVERY ADDRESS
Please ensure that the delivery address provided during checkout is accurate and complete. We are not responsible for orders that are lost or delayed due to incorrect or incomplete delivery addresses provided by the customer.
DELIVERY ISSUES
If you encounter any issues with the delivery of your order, such as delays or damages, please contact our customer service team at info@makedabotanics.com for assistance. We will work with you and the carrier to resolve any delivery issues promptly.
CONTACT US
If you have any questions about our delivery terms or need further assistance, please contact our customer service team at info@makedabotanics.com. We are here to help ensure that your shopping experience with MAKEDA Botanics is smooth and enjoyable.